Monica Hay Coaching, B.V. provides both free and paid goods and services that help writers reach their personal goals. We offer services including but not limited to:

• The Overcome Writer's Resistance Bootcamp 
• Individual, private, 1:1 coaching 
• The Writer's Way Group Coaching 
• The Writer's Way Membership 
• The Writer's Way Course - an online self-paced course with modules 
• A Writer's Toolkit hosted on Google Sheets 
• Free guides 

1. Purchase Currency

Monica Hay Coaching, B.V. sells goods in USD and Euros. 

2. Contact

To contact Monica Hay Coaching, B.V please email support@monicahay.com, or coaching@monicahay.com. 

For technical questions, please send your email to support@monicahay.com. 

3. Fulfillment Policies

Monica Hay Coaching, B.V. offers the following fulfillment and refund policies:

We do not sell physical products at this time. All goods and services will be fulfilled electronically.  When you purchase a good or service, you will be given access to an online portal where you can access your benefits. 

a). The Overcome Writer's Resistance Bootcamp: This boot camp is an online-only bootcamp. You are welcome to request a refund after Day 1 of the bootcamp if you're not feeling aligned with the material. 

b). The Writer's Way Programs: After purchasing The Writer's Way, you will get access to several lessons in Module 1 immediately. You have 48 hours to check out the material and request a  refund. 

c). Private coaching: Refunds are not offered for private, 1:1 coaching.

d). The Writer's Way Membership: Immediately after signing up for the membership, you will have access to all the materials. You are welcome to upgrade and downgrade at any time, or cancel anytime. Please note that due to the nature of the membership, refunds are not permitted. 

4. Privacy Policy

Please click here to see our privacy policy. 

5. Business Address

Monica Hay Coaching B.V.

Oder20

Suite A511 2491

DC Den Haag

6. Security

Secure Online Payments

At Monica Hay Coaching, B.v., we take the security of your online payments very seriously. That's why we've implemented a robust and secure payment system that ensures your sensitive information is protected at all times.

PCI Compliance

We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), the highest security standard in the payments industry. This means that our payment system has been rigorously tested and meets the strict security requirements set by the PCI Security Standards Council.

Secure Website and Payment Form

Our website and payment form are protected by HTTPS, ensuring that all data exchanged between your browser and our server is encrypted and secure. We also follow best practices to prevent card testing and other malicious activities.

7. Accepted Payments

We accept all major credit card payments, including Mastercard, American Express, Discover, Bank of America, Chase, and more. We also offer iDeal and are hoping to offer Klarna and Afterpay in the future.